You’ve all heard the story of Henry Ford commenting on the automobile: “If I had asked people what they wanted, they would have said faster horses.” There is a fair amount of debate as to whether he actually said this, but certainly the sentiment rings
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Robert’s latest posts….
Get ready for the pushback. As Buffalo Springfield said, “There's battle lines being drawn Nobody's right if everybody's wrong Young people speaking their minds Getting so much resistance from behind” My colleague Joe wrote a post called “It’s
What does your content say about your organization? This is a question I posed to a CMO in Europe. I had been speaking at an event and had used a slide that I often use these days. It says, “Content is what we are.” If you attended the Intelligent
Every new year our inboxes are full of predictions about what will or won’t happen in the year to come. The forecast is for these seven buzzwords to die, only to be replaced by four others. This data-driven strategy is wrong. This new and improved
Around Christmas I’m always reminded of the gift of frustration. I’m at the end of what has become a much more involved home renovation than it should have been. (Has there ever been an easy home renovation?). As the project winds down, there is plenty of
There’s a quote I love by Chicago Sun Times columnist Sydney Harris. He said people use “the words ‘information’ and ‘communication’ interchangeably, but they signify quite different things. Information is giving out; communication is getting through.” You